Need to Return a product?

To return a product at The Trailer Depot, LLC, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting us at sales@etrailerdepot.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-253-1871
Monday - Friday: 8 a.m. - 5 p.m. CT
Saturday: 8 a.m. - 12 p.m. CT
By e-mail: sales@etrailerdepot.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, The Trailer Depot, LLC accepts returns on merchandise from select manufacturers within 30 days. However, The Trailer Depot, LLC reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to The Trailer Depot, LLC on returned items, and The Trailer Depot, LLC will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN TO THE ADDRESS BELOW:
  • The Trailer Depot, LLC
    2310 Cainsville Rd.
    Lebanon, TN. 37087
    

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at The Trailer Depot, LLC discretion. Please be aware that specific manufacturers have more restrictive return policies.